Refund policy
Refund Policy
At EasyCast, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.
Eligible Refunds: Damaged Items Only
We accept refund requests only if your item arrives damaged or defective. If your product is broken, malfunctioning, or was damaged during shipping, please contact us within 7 days of delivery and we will make it right.
To initiate a refund, email us at support@easycast.shop with your order number and a photo of the damaged item.
Non-Eligible Refunds
We do not accept refunds for the following reasons:
- You changed your mind or no longer want the item
- You found the product cheaper elsewhere
- You ordered by mistake
- The item did not meet personal preference or expectation
Please ensure you want your item before completing your purchase.
Return Shipping
If your refund request is approved due to a damaged or defective item, EasyCast will cover the cost of return shipping. You will not be charged any return fees.
Digital Products
The EasyCast Knot Guide is a digital product delivered instantly upon purchase. All sales of digital products are final and non-refundable.
Contact Us
If you have any questions about our refund policy, please reach out at support@easycast.shop